ISO 20000-I:2018 Information Technology Management System

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ISO 20000-I:2018 Information Technology Management System

Information Technology Management System

IT is essential to delivering today’s business. However, concerns are increasingly being raised about IT services, internal and outsourced, not aligning with the needs of businesses and customers. A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard. Part One is the specification for service management which covers the IT service management. It is this part which you can be audited against, and it sets out minimum requirements that must be achieved in order to gain certification.

Part Two is the code of practice for service management, which describes the best practices for service management processes within the scope of the specification.

ISO/IEC 20000 Certification is applicable to any organization, large or small, in any sector or part of the world which relies on IT services. The standard is particularly suitable for internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations.

The standard is already making a positive impact in some of the leading IT-dependent sectors, such as the business process outsourcing, telecommunications, finance, and public sectors.

The Benefits of 20000-I:2018

IT service providers become more responsive to services which are business led rather than technology driven
Reduction in incidents and improved incident management
Gives you the ability to select and manage external service providers more effectively
More opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service
Enhanced customer satisfaction that improves client retention
The certification process can reduce the amount of supplier audits, thereby reducing costs
ISO 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes.

Frequently asked question

Enhanced Trust and Credibility

Achieving certification or accreditation for GDPR compliance demonstrates to customers, partners, and stakeholders that the organization takes data protection seriously. It enhances trust and credibility by providing assurance that the organization complies with GDPR requirements and protects individuals’ personal data.

Competitive Advantage

In a business environment where data privacy is increasingly valued, GDPR certification can differentiate an organization from its competitors. It can serve as a competitive advantage, especially when dealing with customers or partners who prioritize data protection and compliance.

Legal Compliance and Risk Mitigation

GDPR certification indicates that the organization has implemented appropriate measures to comply with the stringent data protection requirements mandated by GDPR. It helps mitigate legal risks associated with data breaches, non-compliance, and regulatory fines by demonstrating a proactive approach to data protection.

Improved Data Governance

The process of preparing for GDPR certification requires organizations to review and enhance their data governance practices. This includes documenting data processing activities, implementing privacy policies and procedures, conducting risk assessments, and establishing mechanisms for data subject rights management. These improvements contribute to better data governance and management practices within the organization.